NPS Score
NPS Score — free template with 4 expert-crafted questions
Assess Net Promoter Score with a scored survey measuring recommendation likelihood, satisfaction, and improvement areas.
When to use this template
Use this nps score to gather actionable insights about marketing.templateContent.categoryContexts.assessment. This template includes 4 carefully designed questions covering the key dimensions of marketing.templateContent.categoryContexts.assessment. It combines quantitative ratings for benchmarking, structured choice questions for easy analysis to give you a complete picture. Send it after relevant interactions or milestones to capture timely, honest feedback. The estimated completion time of 3 minutes keeps response rates high while collecting meaningful data.
Questions included (4)
marketing.templateQuestions.nps-score.0.title
0 = Not at all likely, 10 = Extremely likely
marketing.templateQuestions.nps-score.1.title
marketing.templateQuestions.nps-score.2.title
marketing.templateQuestions.nps-score.3.title
How to customize this template
Open the AI editor and describe your specific context. Zolvi will adapt the 4 questions to match your industry terminology, add follow-up questions where needed, and adjust the tone to match your brand. Translate the entire survey into any of the supported languages with one click.
AI-powered editing
Describe changes in plain language and let AI rewrite the questions for you.
Instant translation
Translate the entire survey into 5+ languages with one click for multilingual audiences.
AI insights
Get AI-powered analysis of responses with sentiment detection and trend summaries.
Frequently asked questions
How many questions should a nps score have?
This template uses 4 questions — the optimal balance between thoroughness and respondent attention. For shorter pulse surveys, focus on the 2–3 most critical questions. For comprehensive assessments, you can add up to 15–20 questions using the AI editor.
How do I analyze nps score results?
Zolvi automatically analyzes your responses with AI. You'll get sentiment analysis on open-ended answers, trend charts for rating questions, and an AI-generated summary highlighting key themes and actionable insights. Export results as CSV, JSON, or a self-contained HTML dashboard.
Can I customize this nps score template?
Yes — every question, answer option, and setting is fully customizable. Use the AI editor to describe what you want to change and Zolvi will rewrite the questions for you. You can also translate the survey into 5+ languages with one click for multilingual audiences.
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Net Promoter Score (NPS)
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