Terms of Service

Acceptance of Terms

By creating an account or using Zolvi, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our service.

Account Registration

To use certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activity that occurs under your account

Acceptable Use

You agree not to use Zolvi to:

• Conduct any illegal activity or solicit illegal actions
• Harass, abuse, or harm another person or group
• Send unsolicited or unauthorized advertising or spam
• Distribute malware, viruses, or any other harmful code
• Interfere with or disrupt the service or its infrastructure
• Scrape, crawl, or use automated means to access the service without permission
• Impersonate any person or entity

Survey Content

You retain ownership of the surveys you create and the responses you collect. You are solely responsible for the content of your surveys. We reserve the right to remove surveys that violate these terms or applicable law.

Credits & Payments

Zolvi has no subscription. You buy credit packs — one-time payments of €9.99 for 50 credits, €29.99 for 200 credits and €99.99 for 1,000 credits — and pay through Stripe. There is no recurring billing and nothing renews automatically. Credits do not expire: they stay on your account until you use them. Each paid action (AI drafting, insights, translations, publishing a survey, removing the Zolvi badge) is charged at the credit price listed on our pricing page; if an AI action fails after the credit was taken, we return it to your balance automatically. Subscriptions taken out before the switch to credits keep running until you cancel them, and you can cancel a legacy subscription at any time from your billing settings (Dashboard → Billing → Manage billing). Refunds are governed by our Right of Withdrawal policy (Widerrufsbelehrung) — see our withdrawal policy page.

Service Limits

There are no plan tiers — every account gets the full product. Usage is metered in credits: every paid action has a published credit cost, and if your balance runs out that action pauses until you top up, while your surveys and the responses you have already collected stay available. We reserve the right to change credit prices with reasonable notice.

Intellectual Property

Zolvi and its original content, features, and functionality are owned by Zolvi and are protected by international copyright, trademark, and other intellectual property laws. Our AI-generated survey suggestions are provided as tools and you own the final content you publish.

Disclaimers

The service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the service will be uninterrupted, secure, or error-free. AI-generated content may not always be perfectly accurate or suitable for your specific needs.

Limitation of Liability

To the maximum extent permitted by law, Zolvi shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Termination

We may terminate or suspend your account at any time for any reason, including violation of these terms. You may delete your account at any time through your account settings. Upon termination, your right to use the service will immediately cease.

Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of significant changes by email or through the service. Your continued use of the service after changes constitutes acceptance of the new terms.

Governing Law & Jurisdiction

German law applies. Mandatory consumer protection provisions of the consumer's country of residence shall apply where more favorable. The statutory provisions regarding court jurisdiction remain unaffected.

Contact Us

If you have any questions about these Terms of Service, please contact us at contact@zolvi.app or by mail: Gabriel Marchesan Almeida, c/o Postflex PFX-690-554, Emsdettener Str. 10, 48268 Greven, Germany.