Customer Satisfaction (CSAT)
Measure customer satisfaction with a proven CSAT survey
Measure how satisfied customers are with your product or service. Includes satisfaction rating, usage frequency, and improvement suggestions.
When to use this template
Use this Customer Satisfaction (CSAT) survey after key touchpoints — product purchases, support interactions, or feature releases. CSAT surveys measure how satisfied customers are with a specific experience, giving you actionable data to improve retention. Unlike NPS which measures loyalty, CSAT captures satisfaction at the moment it matters most. Send this survey within 24 hours of the interaction for the highest response rates and most accurate feedback.
Questions included (5)
How satisfied are you with our product/service?
How often do you use our product/service?
How easy is it to use our product/service?
What could we do to improve your experience?
Would you recommend us to a friend or colleague?
How to customize this template
Open the AI editor and describe your product or service. Zolvi will adapt the questions to match your industry, add your brand terminology, and suggest follow-up questions. You can also translate the entire survey into any language with one click — perfect for teams serving customers across multiple markets.
AI-powered editing
Describe changes in plain language and let AI rewrite the questions for you.
Instant translation
Translate the entire survey into 5+ languages with one click for multilingual audiences.
AI insights
Get AI-powered analysis of responses with sentiment detection and trend summaries.
Frequently asked questions
How many questions should a CSAT survey have?
Keep CSAT surveys between 3–7 questions. Our template uses 5 questions — enough to capture meaningful feedback without survey fatigue. The core question ("How satisfied are you?") is the only required one; the rest provide context for improvement.
What is a good CSAT score?
A good CSAT score typically falls between 75–85%. Scores above 80% indicate strong customer satisfaction. Scores below 70% suggest significant room for improvement. Compare your scores over time rather than against industry benchmarks, as satisfaction expectations vary widely.
When should I send a CSAT survey?
Send CSAT surveys immediately after the experience you want to measure — ideally within 24 hours. For support interactions, trigger the survey when a ticket is resolved. For product feedback, send it after the customer has had 2–3 days to use a new feature.
What is the difference between CSAT and NPS?
CSAT measures satisfaction with a specific experience ("How satisfied were you with your support interaction?"). NPS measures overall loyalty ("How likely are you to recommend us?"). Use CSAT for tactical improvements and NPS for strategic customer health tracking.
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